Community – The soul of a pub.
You are working on your mindset. You are working on your USP ideas. Now you need a community to start building your business. Therefore you need a warm local welcome in your establishment, because people attract people. Other people taking some of the load off your shoulders, inadvertently helping you out with customer service. Remember a time when you went to the pub and you can’t remember the staff at all. But you had an amazing evening. Thats the soul of a pub working behind the scenes.
Some pubs may find this a little tricky at certain times of the day. For example, later on when the bar has cleared off home. But once you have built a community of locals, regularly using your pub at all different times of the day. Along with your USP’s and mindset. Nothing will stop you.